Service Centre Advisor
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Hours of Work: 35 per week
Closing date: 30th January 2026
Interviews: Beginning of February 2026
We are looking to recruit an experienced Service Centre Advisor with fantastic customer service skills to join our established team.
At MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Service Centre Advisors are key to make this happen. Reporting to a Team Leader our Service Centre Advisors are the first point of contact for our customer’s providing a first point of contact resolution on a range of queries via a variety of channels, understanding with empathy the diverse needs of our customers.
In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
What will you be doing;
- Delivering a comprehensive, efficient and effective customer experience based on a ‘first point of contact’ principle, by telephone, electronically or in writing maintaining high standards in customer care.
- To deal with all service requests in line with service standards
- To be responsible for providing excellent levels of call quality and first-time resolution across all contact methods.
- To liaise with colleagues in the wider company in respect of all service requests to support a positive experience for customers
- To update customers on progress with service requests when necessary.
- To update all management information systems (databases and spreadsheets) accurately and efficiently in line with established policies and procedures.
What we are looking for;
- Experience of handling telephone calls and resolving issues at the first point of contact
- Experience of working collaboratively across a range of departments
- Experience of working to performance targets
- Experience of Microsoft packages and data entry
- Experience of using a call handling system or CRM System would be an advantage.
The successful candidate will be required to work from our office 1 or occasionally 2 days per week.
We offer a range of great benefits including:
- Flexibility on where you work with home working kit provided
- 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
- Company pension scheme with up to 10% matched contributions
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
- Enhanced sick pay with up to 3 months full pay and 3 months half pay
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
- Life assurance subject to being a member of our company pension scheme.
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Louise Dardis, Customer Experience Manager on louise.dardis@msvhousing.co.uk.
Interviews are scheduled to take place at the beginning of February 2026 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
The Company
We own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in society. For MSV our main priority has, and always will be, to deliver and build on the services we provide as a social values organisation. We embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people, we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.
Our Benefits
As well as a competitive salary, attractive pension, and holiday entitlement, there are many other reasons to work for MSV! Our colleagues are important to us, that’s why we offer a full programme of training, flexible working, and health & wellbeing support.
Some of the Health & Wellbeing benefits you can access when you join MSV include:
Our Culture
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